No two alike - just as these Park Place residents each crafted unique flower arrangements, their care at
Cerwydden Care Home in Duncan is personalized to match their preferences.

Resident's Day: Park Place's Unique Approach to Care

At the heart of Park Place Seniors Living is a care philosophy called Resident’s Day. Developed two decades ago at a time when many care facilities still adhered to rigid schedules, Resident’s Day was the compassionate answer to elder care pioneered by Park Place founders Al and Jenny Jina.

Resident’s Day is the Park Place Mission of enriching seniors’ lives translated into practical action. It is how Park Place transforms its seniors homes into what is truly a home for each senior, where each individual can choose how he or she wishes to live in the home. To achieve this goal while still providing residential care, we must understand our “client” well enough to discover his or her dreams and wishes.

The important question we ask each incoming resident - and/or family/friend - is:

How do you wish to live here?

Based on interviews with the resident and family, each residential care home develops an individualized Resident’s Day care plan, which is signed by the resident and/or family. The plan summarizes each resident’s wishes, wants and needs and is the basis for how the resident will live in the home. Instead of forcing residents to adapt to the care home schedule, staff adapt as much as possible to the resident’s schedule and preferences.

For example, a resident who loves to sleep in will not be wakened at 7 a.m. because the care home's scheduled breakfast is served at 7:30 p.m. Instead, that resident will be served breakfast on his or her schedule. The Resident's Day includes detailed instructions about food preferences, clothing choices or favourite TV shows or preferred activities. Care Aides then know that 'Mary' should be in front of the the TV in her room when her favourite show airs at 2 p.m.; that 'Charles' and 'Paul' love to play cards after dinner; that Susan loves to help set the table in the dining room and that William's favourite before bed treat is banana served with cocoa. Guided by the individualized Resident's Day document for each resident, care aides make sure these preferences are honoured.

Family and residents may revise their Resident's Day on a daily basis, as resident needs and tastes change. Each Resident's Day document is also formally audited, to ensure that directions within the plan are followed. Resident's Day is in addition to any medical or care requirements needed by a resident. It steps beyond care to recognize the individuality of each person.

Unique to Park Place, the concept of the “Resident’s Day” differentiates Park Place from other complex care homes. To further personalize resident care, a ‘Getting to Know You’ social history is obtained so staff can learn more about the resident’s rich past and life in the community.

It is this giving of a 'voice and a choice' to residents that enriches their lives and makes each Park Place site a true home for residents.

A similar philosophy governs the operation of Park Place assisted living residences, supportive living suites, and retirement residences for independent living . All have the same committment to putting resident needs first. Examples include the multiple meal choices at Greystone Manor; the social afternoon teas and Sunday brunch at Sun Village; or the packed calendar of recreational activities at The Wellington.

Park Place also tests its provision of service with internal audits; resident and family surveys ; and participation in Accrediation Canada and B.C. Seniors Living Seal of Approval external reviews. Achieving Accreditation at all Park Place complex care sites and the B.C.S.L.A. Seal of Approval at both Courtyard Terrace and Greystone Manor is proof that Park Place accomplishes its mission to Enrich the Lives of Seniors.


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