accreditation2014
 

The 2014 Accreditation Canada survey team are shown with Park Place owner Al Jina (left)
and Park Place Accreditation Coordinator Louise Johnson (second from left). In May 2014, twelve
Park Place care homes successfully completed the Accreditation Canada care and operational audit.

ACCREDITATION: An assurance of quality care

WHAT IS ACCREDITATION?

Accreditation Canada was established in 1958 as an independent, non-profit, voluntary accrediting body for the health care industry. Accreditation Canada is used by health care organizations across Canada and internationally as an independent measure of their quality of care. When granted, the Accreditation Canada logo identifies health care organizations which have met national standards and utilize best practices in health care.

Accreditation must be repeated every three years. To earn accreditation, a health care organization must pass a rigorious and detailed in-person examination by an external, independent survey team of industry professionals. For example, the 2011 Accreditation review of Park Place was conducted by six Accreditation Canada surveyors, all of whom were professionals with decades of experience in seniors’ residential care. In addition to visiting individual care homes, they interviewed head office staff and reviewed extensive documentation on the company’s procedures and policies.

A similar process was followed in May 2014, with visits to individual homes, reviews of company policy and procedure documents, and interviews with head office staff.

ARE ALL PARK PLACE RESIDENCES ACCREDITED?

Since 2005, all complex care homes owned and operated by Park Place Seniors Living have completed the accreditation process, with new homes participating in the next round of accreditation after they join the company. Accreditation is only available for homes which include nursing care. In B.C., that means homes licensed for residential complex care. In Alberta, that includes homes licensed for residential continuing care.

EVERY PARK PLACE SENIORS LIVING CARE HOME HAS EARNED ACCREDITATION.

Residences which offer assisted living or supported living or independent living do not qualify for an Accreditation Canada review. However, Park Place is supporting the B.C. Seniors Living Association Seal of Approval program in B.C. and development of a similar independent rating program for Alberta. Two Park Place residences, Greystone Manor and Courtyard Terrace, have earned their BCSLA Seal of Approval.

ACCREDITATION ACCOMPLISHMENTS: 2008 and 2011

In 2008, Park Place Seniors Living completed Accreditation Canada’s comprehensive Qmentum review at all 8 complex care facilities in B.C. In the 2008 review:

  • Park Place Seniors Living was cited for four innovative, industry-leading practices.
  • Park Place Seniors Living exceeded national standards in almost every criteria, often by a significant margin.

   The following four leading practices were cited by the survey team. These programs continue to be utilized in Park Place Care Homes, depending on the needs of residents.

  • Music Listening Station: A music program to calm residents – especially those suffering agitation due to cognitive impairment – uses affordable MP3 players to provide individual listening stations.
  • Care Home as Community Hub: Residents remain integrated with the wider community in a home which serves as a community hub, welcoming events and hosting children’s classes.
  • Little Dreams – Big Differences: Residents/Families are encouraged to identify desired items for their homes and care givers, family members and volunteers help make it happen.
  • Ethics Integration: Company wide, Park Place integrates ethics into the work environment, helping everyone make choices which best benefit residents. The ethics program includes an ethics framework, a manual for staff, a 7-step decision making model, and policies which support ethical choices.

Ten of Park Place’s 11 complex care homes participated in the 2011 Accreditation Canada survey from May 29 to June 3. (Our 11th care home, Newport Harbour in Calgary, was accredited in 2010.) In addition to earning Accreditation at all sites, Park Place's Resident's Day care program was recognized as a leading practice. Resident's Day is central to all Park Place care homes: it is a program that gives residents choices in how they want to live in the home. For more about Resident's Day, please click here.

accreditation

The 2011 Accreditation Canada survey team are shown with Park Place owner Al Jina (front, left)
and Park Place Accreditation Coordinator Louise Johnson (front right). In May 2014, twelve
Park Place care homes successfully completed the Accreditation Canada care and operational audit.

ACCREDITATION REVIEW COMMENTS

“Park Place Seniors Living is fortunate to have owners and a senior management team who are committed to the creation of a truly resident-centred culture.”

“We were amazed as a team. People were very receptive to anything that would improve service.”

“The owner’s commitment to quality permeates the entire organization.”

"Process for developing policy is top-notch”

 “There is a very caring culture, a sense of inclusiveness and a respect for diversity.”

“There is a very strong ethics framework. Staff know what ethics issues are.”

“There is a clear commitment to quality…risk-attuned at every level.”

“Fabulous job in quality – staff know PDSA and FMEA at the ground level.”

“We see the culture of the Resident’s Day throughout the organization.”

 

Resident smiles and family comments from our care homes

  • My sisters and brother wish very much to thank you from the
    bottom of each collective heart for all you and your hard-working
    staff did to take exceptional care of our father. You did it from
    the day he entered Cartier House and treated him with grace and dignity.

    - C.B.

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  • I would like to thank you from the bottom of my heart
    for the care that you give to my mom. It helps me rest
    easier at night knowing that she is being cared for. Being
    a caregiver can feel like a thankless job sometimes, but let me
    tell you, I couldn’t appreciate the work you do anymore
    than I do already. You are all angels. I hope that you all
    get some time during this holiday season to enjoy some
    quality time with your family. Thank you for the quality time
    you give to mine. - S.E.
  • Many thanks to all of you for your kindness,
    understanding, and wonderful care Dad received.
    I would also like to thank you for the friendship and
    kindness I received.  Your friendly greetings and
    willingness to help with any concerns I had was
    appreciated. - M.B.
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  • “My mother has been a resident of Pine Grove for over
    four years now, and I cannot express enough gratitude
    for the wonderful care she receives. My three brothers
    and I have watched over Mom carefully as she has
    always been a kind and gentle person, and we
    hoped that she would receive the same in her
    declining years since her stroke. We could
    not ask for more – what she has received is exceptional…”.
  • “Dad loved the laughter and the Hot Baths!
    Everyone knew he really didn’t like to eat much, however,
    he would tell us, the grub is damn good – we appreciate the
    love and dedication Dad received from you. We always felt
    welcomed and at home when we came to visit. We were
    always informed and given guidance…”.
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  • “We, the children of J.W., would like to express our sincere
    thanks for your caring and concern during our trying time.
    Words cannot express our gratitude for your dedication.
    We appreciate the fact that everyone came to visit Dad,
    telling us that they enjoyed his company. The level of
    caring and compassion at Cartier House is exceptional.”
    - P, L, & N. W.
  • The following touching tribute was written in 2014 by the daughter of a resident at
    Piccadilly Care Home in Salmon Arm, B.C.

    For the Angels of Piccadilly

    I lived here a while, how long I don't remember
    I know my family came to see me,
    But in between, I remember angels.
    They were always near by if I called.
    They were gentle and kind and patient.
    They tried to make this place like my home,
    the place my family wished I could be all along.
    Now I believe in angels on earth, I lived with them a while,
    when I closed my eyes I felt their wings brush by
    I felt the wind of their hearts dry my tears, fly my soul to the heavens.

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